Account and Pro access
Use this contact path if Pro access did not activate, a checkout was attached to the wrong Google account, or you need help matching a purchase to your account.
Contact AI Rubric Generator support
Use this page for account, payment, refund, privacy, cookie, or school workflow questions. Support requests are handled by email so the team can review order and account context safely.
Email support@airubricgenerator.onlinePayment and refunds
For PayPal or Creem payment questions, include the payment provider, purchase date, and order or receipt id if available. Review the refund policy before sending a request.
School or department workflows
Ask about planned team seats, shared templates, custom usage limits, admin controls, or dedicated support for school and training teams.
Privacy, cookies, and safety
Use support for privacy, cookie, or acceptable-use questions. Do not send student personal information or sensitive classroom records.
Never send passwords, verification codes, cookies, private tokens, student names, student emails, grades, health details, accommodations, discipline records, identifiers, or sensitive classroom records in support requests.
Before you email
Include only the context needed to help
For purchase help, include your account email, payment provider, purchase date, and order or receipt id if available. For rubric questions, describe the workflow issue without pasting private student data.
Related policies
Review support boundaries
Read the Refund Policy, Privacy Policy, Cookie Policy, or Terms of Service for payment, privacy, and acceptable-use details.