Refund Policy
Updated July 2026
This policy explains how AI Rubric Generator handles Pro access payment and refund support for PayPal or Creem checkout purchases.
Current Pro access
Current Pro access is purchased through a one-time checkout order via PayPal or Creem and attached to the Google account used at checkout. It is not a self-service subscription in the current product.
When to contact support
Contact support as soon as possible after purchase if Pro access does not activate, you purchased with the wrong Google account, you see a duplicate charge, you believe the order amount is incorrect, or a major service issue prevents use of the purchased access.
Refund review
Refund requests are reviewed case by case using the local payment order record, the Pro entitlement record, and the relevant PayPal transaction record or Creem order record. We do not ask for passwords, cookies, or private tokens.
Cases that may not qualify
Refunds may be declined when the purchase has already been used extensively, the request is connected to abuse or policy violations, or support cannot match the request to a valid PayPal or Creem order and account record.
How to request help
Email support@airubricgenerator.online with your account email, PayPal transaction id or order id, or Creem order, checkout, or receipt id if available, plus the purchase date and a short description of the issue. Do not send passwords, verification codes, cookies, or tokens.
Provider disputes
You may still use PayPal or Creem transaction tools for payment disputes when available. Site support will review the same order against the local order record and the provider transaction or order record when responding.
Processing time
Support reviews refund and payment requests during normal support operations. Timing can vary when a request requires payment provider review or additional account verification.
For payment, refund, or account support, email support@airubricgenerator.online.